The warmth and charm of the kitchen are hidden in every useful little item. With good things by your side for every meal and every season, cooking becomes a gentle and pleasant activity.
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Shipping Terms

1. Payment Method

You may browse and select your preferred products, then complete your order with Cash on Delivery (COD). For return-related rules, please refer to the Return Policy below.
If you have any questions after receiving your goods, feel free to contact our online customer support for assistance.

2. Shipping Terms

2.1 Shipping Fees

  • Free shipping is offered for all orders.

2.2 Processing and Dispatch Time

Once your order is successfully submitted, we will process and arrange shipment in the order of receipt.
  • Processing time: Approximately 3 working days
  • Orders can be dispatched on weekdays, weekends and public holidays with no delivery restrictions.

2.3 Estimated Delivery Time

  • Standard delivery takes 7–10 working days after dispatch.

2.4 Delivery & Signing Instructions

  1. Please provide a valid delivery address and active contact number during checkout to ensure successful signature collection by you or your authorized recipient.
  2. Please inspect your package on-site upon delivery and confirm the following items:
    • Intact outer packaging with no damage or signs of tampering
    • Received items and quantities match your order details
    • Complete packing list and relevant documents
     
Note: Do not open product packaging before signing. You have the right to refuse delivery if the outer seal is damaged, torn or compromised.
  1. If you cannot sign for the package in person, you may authorize a third party to receive it on your behalf, who shall comply with the above inspection requirements. Couriers deliver only to the designated address; any personnel at the receiving location (such as front desk staff) may sign for the parcel, and we cannot guarantee delivery to a specific individual.
  2. Order Modification: For security purposes, no changes can be made to confirmed orders. Please double-check your delivery address and contact information before submission. We apologize for any inconvenience caused.
  3. Undeliverable Orders: Parcels unable to be delivered due to incomplete or incorrect recipient information will be retained by the courier for 5 working days. We will send a notification via email; please reply promptly or contact customer service to resolve the issue. If no response is received within 5 working days, the package will be returned to our warehouse, and a full refund will be issued accordingly. Thank you for your understanding.

3. Return & Refund Policy

3.1 Return and Refund Eligibility

  • Full refunds will be granted for defective or malfunctioning products upon receipt.

3.2 General Requirements

  • All return and refund matters shall be governed by the product specifications shown on the product sales page and during the ordering process.
  • Returned goods must be kept in original unused condition, including complete products, gifts, accessories, original packaging and all attached documents such as invoices. If a physical invoice is included with your order, it must be returned together with the item. You may also be required to sign credit notes or other legal documents as required by applicable laws. Failure to meet these requirements may result in rejection of your return or refund application.

3.3 Refund Processing

In cases involving return, exchange, partial or full order cancellation, or contract termination, we will complete refund processing in compliance with applicable laws and regulations, including issuing relevant supporting documents such as invoices and credit notes.

4. Shipping FAQ

Q1: Can I schedule a specific delivery time?
A1: Available delivery time slots depend on the logistics provider assigned to your order.
 
Q2: How to submit a complaint regarding courier service?
A2: Please contact the local official service hotline of the logistics provider stated in your shipping details.
 
Q3: How long will delivery take?
A3: Normally, delivery takes 7–10 working days after dispatch, excluding weekends and public holidays.
 
Q4: What should I check when signing for a package?
A4: Verify that the outer packaging is intact and undamaged. You may refuse acceptance if the package shows obvious damage or tampering.
 
Q5: Is identity verification required for package collection?
A5: No identification is needed. Couriers deliver only to the specified address, and any on-site staff may sign for the parcel. We do not guarantee designated-person delivery.
 
Q6: What if my package is signed for without my authorization?
A6: Please contact the corresponding logistics provider directly via the customer service information shown in your order details.
 
Q7: How can I track my order?
A7: You may check real-time delivery status on the logistics provider’s official platform with the tracking information provided in your order confirmation.
 
For further inquiries about shipping terms and related services, please contact us via: service@mail.wkcrjd.com
Customer Service Channels: Online Support & Official Email
Service Hours: 8:00 – 17:00 (Singapore Time, UTC+8)