Return & Exchange Policy

1. 7-Day Return & Exchange Eligibility

1. The item contains inherent quality defects;
2. The product is damaged during transit;
3. An incorrect item is delivered and the product remains unused and unmodified, with no impact on resale.

2. 7-Day Return Exclusions

1. Personalized or custom-made goods;
2. Items that have been used (electronic devices are considered used once powered on);
3. Visible wear, scratches or damage to the main unit, functional components or accessories;
4. Severe damage or loss of original packaging (excluding standard unpacking) that impairs resale;
5. Goods by nature non‑returnable, which you acknowledged and agreed to at the time of purchase;
6. Any other scenario where the product is not in original condition and cannot be resold.

3. Return & Exchange Application Process

3.1 Personal Reason Returns & Exchanges

• Submit a request by email to our after-sales team within 7 days after receiving your order.
• The product must be unused, unaltered and kept in original, resalable condition.
• Our after-sales department will review and respond to your application within 1–3 working days.
• The customer shall be responsible for all return and exchange shipping fees.

3.2 Quality & Transit Damage Returns & Exchanges

• Send your application to our official after-sales email: service@mail.com within 7 days upon receipt.
• Your request will be reviewed and confirmed by our team within 1–3 working days.
• The Company shall cover all shipping expenses for approved returns and exchanges.

3.3 Return and Refund Procedure

• Arrange return delivery with the courier within the 7-day eligibility period.
• After the returned package is received and confirmed by the courier, we will proceed with your refund.
• All refunds will be completed within 15 working days from the date we receive and inspect the returned goods.

4. Required Information for Return Applications

• Order Number
• Full Name
• Contact Phone Number
• Reason for Return or Exchange